Despite all of our differences, there is one thing we as humans all have in common. We all express our emotions differently, but we all have them. Understanding that a client’s emotions are a major influence in their actions and decisions is important in guiding them to the best solution for their situation. Often our emotions around a given issue are so overwhelming that it is difficult to follow what would otherwise seem like a logical path to resolution. When we realize that these are the same emotions that we have ourselves experienced, it gives us a starting point to help the client get past this barrier.
by William Hanlon
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